Cancellation & Refund Policy
Sid Kothari Prosthodontics
This policy is issued in accordance with the Australian Consumer Law (ACL) under Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this policy excludes, restricts, or modifies any rights or remedies to which a consumer may be entitled under the ACL.
Registration & payment processing fees
Registration is confirmed only upon receipt of payment, whether a deposit or the full course fee.
Payment processing fees, including Stripe fees, are non-refundable except where required under the Australian Consumer Law. These fees are charged by third-party providers and are not retained by Sid Kothari Prosthodontics.
Participant cancellation
All cancellation requests must be submitted in writing via email.
More than 60 days before the course
- Refund of course fee paid, less the non-refundable deposit and payment processing fees; or
- Full course credit valid for 12 months.
30–60 days before the course
- 50% of the total course fee refundable, less payment processing fees; or
- Full course credit valid for 12 months.
Less than 30 days before the course
- No refund available.
- Transfer to another eligible participant permitted with written notice.
- A course credit may be considered at the organiser’s discretion.
Less than 14 days before the course
- No refund or credit available.
- Participant substitution permitted if arranged prior to the event.
Failure to attend & transfers
Failure to attend
Non-attendance without prior written notice does not entitle the participant to a refund or credit, except where required under the Australian Consumer Law.
Transfers
One transfer per registration may be permitted within a 12-month period. If transferring to a higher-value program, the difference in course fees is payable.
Cancellation or rescheduling by the organiser
Sid Kothari Prosthodontics reserves the right to cancel, postpone, or reschedule a program due to circumstances beyond its reasonable control, including:
- Minimum enrolment numbers not being met
- Venue unavailability
- Presenter illness
- Government restrictions
- Force majeure events
In such circumstances, participants will be offered:
- A full refund of course fees paid, less payment processing fees; or
- A full credit toward a future program.
To the extent permitted by law, Sid Kothari Prosthodontics is not responsible for travel, accommodation, or other incidental or consequential expenses incurred by participants.
Residency programs
For multi-module programs, once the program has commenced:
- Fees are non-refundable, except as required under the Australian Consumer Law.
- Any agreed payment plan remains payable in accordance with the original terms.
Consumer guarantees
Under the Australian Consumer Law, services are provided with statutory consumer guarantees. If a service fails to meet a consumer guarantee, participants may be entitled to a remedy in accordance with the ACL. This policy operates subject to those statutory rights.
For more information, see the ACCC’s guide to consumer rights and guarantees ↗.
Questions about your booking?
Send cancellation and transfer requests in writing to admin@sidprosthodontics.com.au.